SMS Notifications

SMS Notifications Consent

Last updated: June 13, 2026

1Rx lets pharmacies send their patients transactional delivery notifications by text message (SMS). This page describes how consent is collected and how a patient can manage their preferences. Program operated by 1Rx ("1Rx").

How consent is collected (opt-in)

Consent is explicit and collected by the pharmacy, at the point of service, when the patient sets up their deliveries. The staff member records the consent in 1Rx only after the patient has agreed to receive the notifications. Consent is optional: it is never a condition of obtaining a medication or a delivery. Possible collection methods:

• Verbal — in person or by phone.
• Signed paper form.
• Digital or online form.
• Inbound SMS from the patient (the patient texts first).

Each consent is time-stamped and associated with its method and source, for audit purposes (CASL).

Consent text presented

Preview of the consent form

Here is the screen used by pharmacy staff to record the patient's consent:

Message types

• Scheduled delivery (date and time window).
• Driver on the way / arriving soon.
• Order ready for delivery.

No health information (medication name, diagnosis) is included in the SMS messages.

Keywords

Frequency and rates

Message frequency varies depending on the patient's deliveries. Standard message and data rates may apply depending on the mobile service provider's plan.